SUMMER
The oil separates because the creams do not contain emulsifiers. They just need to be stirred with a knife. It takes a little patience but comes back perfect. Operation to be done only the first time the cream is opened.

WINTER
CREAMY BLISS: The cocoa butter in the cocoa powder solidifies, making the cream harder.
PROTEIN BLISS: coconut oil solidifies.

To help you mix the cream the first time you use it do this: put it on a radiator for a few hours and then turn it well with a knife. It takes a little elbow grease but only the first time.

Or give her a nice steam bath! Boil some water and then pour it into a container with high sides. Dip the tightly closed jar into the water, leaving the cap off. Cover with a lid and wait 10 minutes. Remove the jar from the water, open it and turn it well with a knife, it will be creamy! Be careful and do not burn yourself.
CAUTION: You must not cook the cream on the stove.